Privacy Policy

This Privacy Policy applies to the FieldCommerce website at fieldcommerce.ai and to the FieldCommerce mobile applications for iOS and Android (collectively, the “Services”). It describes how FieldCommerce, LLC collects, uses, shares, and protects your information across all of these Services.

1. Information We Collect

Personal Information

When you use FieldCommerce, we may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Business information (company name, business type, address)
• Account credentials and profile information
• Payment and billing information (processed by our payment processor, Stripe; we do not store full credit card numbers)
• Customer data you input into our system

Usage Data

We automatically collect information about how you use our service:

• Log data (IP addresses, browser type, device information)
• Usage analytics (features used, time spent, performance metrics)
• Device identifiers and crash/diagnostic data
• Cookies and similar technologies (website only)

Mobile App Data and Permissions

Our iOS and Android apps request access to certain device features to provide field service functionality. Each of these is permission-gated by your device’s operating system, and the app requests your consent before access. You can grant or revoke any of these permissions at any time in your device settings.

• Precise location (GPS): Used for job site check-in, routing, dispatch, and associating work with a location. Collected only while you use location-enabled features and with your permission.
• Camera and photos: Used to capture and attach photos to jobs, estimates, and work records. We access only the images you choose to capture or upload.
• Microphone: Used to record voice notes you choose to attach to jobs or records.
• Push notifications: We collect a device push token to send you job, scheduling, and account notifications.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our field service management platform
• Process payments and manage your account
• Communicate with you about our services, updates, and support
• Analyze usage patterns to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who help us operate our business, including Stripe (payment processing), cloud hosting providers, and analytics providers. These vendors may only process your data to provide services to us.
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law, regulation, or legal process
• Protection: To protect our rights, property, or safety, or that of our users
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of personal and sensitive data at rest
• Secure transmission of all personal and sensitive data using modern cryptography over HTTPS
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no internet transmission is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or regulation
• Necessary for legitimate business purposes

When we delete your information, we do so in a secure manner.

You may request deletion of your account and the personal data associated with it at any time by emailing privacy@fieldcommerce.ai. We will delete your personal data within a reasonable period, except where we are required to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@fieldcommerce.ai.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze website usage and performance

You can control cookie preferences through your browser settings.

No Cross-App or Cross-Site Tracking

We do not track you across other companies’ apps or websites, and we do not use third-party advertising networks or share your data with data brokers. Our mobile apps do not use advertising identifiers for tracking, and we do not present an App Tracking Transparency request because we do not engage in tracking as defined by Apple and Google. The analytics we use are first-party and limited to operating and improving the Services.

8. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Certification schemes

10. Children's Privacy

FieldCommerce is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our application

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information:

• Identifiers: Email address, IP address, device identifiers
• Internet activity: Pages visited, browser type, device information, usage analytics (via Google Tag Manager)
• Commercial information: Interest in our services (email signups)
• Geolocation data: Precise location collected by our mobile apps when you use location-enabled features

We collect this information for business purposes: providing our services, communicating with prospective customers, and analyzing how our website is used.

Third Parties We Share With

• Google (via Google Tag Manager): Website analytics and performance data
• Loops.so: Email address and interest data for marketing communications
• Stripe: Payment and billing information to process transactions

Your California Rights

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of personal information we have collected from you (subject to certain exceptions)
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information. We do not sell your personal information. To opt out of data sharing for analytics purposes, contact us below.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights
• Right to Limit Use of Sensitive Personal Information: Our mobile apps collect precise geolocation, which is considered sensitive personal information under CPRA. We use it only to provide the field service features you request (such as job site check-in, routing, and dispatch) and not to infer characteristics about you. We do not sell or share sensitive personal information.

How to Submit a Request

To exercise your California privacy rights, submit a verifiable consumer request to privacy@fieldcommerce.ai. We will respond within 45 days. We may extend this period by an additional 45 days when reasonably necessary, and will notify you of any such extension.

You may also designate an authorized agent to make a request on your behalf. We will require written proof of authorization.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: